IT projects are now more complex and interdependent than ever, spanning multiple technology domains. Environments and requirements change daily, meaning agility must be a way of life, not just a buzzword. And all this while embattled in-house teams are short of resources and critical skills.
You can see why 81% of IT leaders say they feel under “extreme pressure.”
A new blueprint for technology change: Cisco Customer Experience
Cisco Customer Experience: an organization and approach that puts all of Cisco behind you, at every step of your technology lifecycle. We’re keeping the best of what you love about Cisco today, but mapping this into a streamlined model for engaging with you, customers, and partners.
Our commitment is simple: to help you get more value from technology, faster, whether you’re focused on optimizing your current investments, or making the most audacious transformations.
Achieve your vision together with our insight and expertise
We’ve made it our goal to help you deliver extraordinary experiences to your own customers. Today, we have more than 27,000 people around the world working daily with customers and partners to build solutions that delight and inspire.
Here’s one example. When Dubai set out to show the world a bright new future at its Expo 2020 event, it knew that technology was to play a central role — not only in running the event itself, but to lay the foundation for a smart city called District 2020. We at Cisco are helping the Expo 2020 team bring this vision to life by designing a secure intent-based network and digital signage system that will delight 25 million visitors during the six-month event.
“Cisco Advisory Services worked with Expo in identifying and validating the underlying digital services portfolio to enable Expo to undertake the challenges of operating a complex event and ‘wowing’ its visitors across their journey. Achieving our targets may seem daunting but if you work with reliable partners, you can do anything.”
Sean Vorster, Vice President of Strategy and Business Integration, Programming, Expo 2020 Dubai
Deliver projects at the most ambitious scale and speed
Rakuten Mobile Network (RMN) set out to build a greenfield 5G-ready mobile network for Japan — using a cloud-native architecture that is fully virtualized from radio access to core, with end-to-end automation for both network operations and services — and it wanted to launch commercial services in just eight months.
With a multi-national team of 60 specialists from 12 nations, Cisco Customer Experience is leading an ecosystem of vendors to tackle engineering and design, system integration, testing, validation, security and operations.
The result will be the world’s first fully automated virtualized RAN deployment, with the ability to deploy cell sites in minutes, not weeks. The power of this network model will enable RMN to deliver a broad suite of services including consumer mobile, IoT, rich media and low-latency services including augmented and virtual reality.
“Rakuten is taking a cutting-edge approach to mobile networking, modeling a new type of network that is software-powered and automated from top to bottom. With this design approach we mapped out with Cisco and a carefully selected vendor ecosystem, we believe we can offer high-value services at more affordable costs, helping our customers to share the true benefits of cloud innovation.”
Tareq Amin, Chief Technology Officer, Rakuten Mobile Network.
Capture opportunities with data and digital platforms
To accelerate the value you get from your IT every day, we’re continuously innovating in the insights and digital platforms we make available to you and your teams.
They put the data you need to make better decisions in your hands, right when you need it. And with the ability to automate operational tasks, you get the speed you need, too.
A great example is our Business Critical Insights platform, part of our Business Critical Services offer. Already it gives you access to a host of telemetry about your infrastructure, across multiple technology domains, all in one place. This data is enriched with insights from millions of other Cisco devices. With predictive analytics we can show you which infrastructure devices are likely to fail, point out risks, and help you automate management tasks to assure the health and compliance of your estate. And with APIs baked in, you can put this data where you need it to be.
It’s all about the journey
The world you operate in today is one of chaos and wonder. It’s a time of great opportunities — but only if you have the support you need to seize those moments and follow through, from the first glimmer of an idea, through the most complex of integrations, to the daily drumbeat of operations.
At Cisco Customer Experience, we’re with you on this journey, helping you move faster every step of the way.
And this is a journey for us, too. As Cisco continues this ambitious evolution, we can’t wait to share our many new innovations, new offers and new ideas for how to make technology work harder for you. So come talk to us. Share with us your stories and your ambitions — and let’s discuss how we can help make them happen.