Tech Overlook

Centra embraces transformation, improves patient care with Microsoft 365 intelligent business tools


Today’s post was written by Joseph (Jody) Hobbs, managing director of business applications and information security officer at Centra.

Profile picture of Jody Hobbs.Centra is proud to count itself among the early adopters of cloud technology in the healthcare field. Back in 2014, we saw cloud computing as a way to keep up with the rapid growth we were experiencing across the enterprise—and the challenge of adapting to industry changes under the Patient Protection and Affordable Care Act (ACA). Five years later, we’re still using Microsoft Cloud services to remain on the leading edge of business productivity software so that we can provide exceptional patient care.

With Microsoft 365, we are better able to adapt to industry-wide changes introduced by ACA, such as the transition from a fee-for-service model to a quality-based model. This change made capturing data and analytics very important, because now reimbursement is based on quality of care, not quantity of services. We use Power BI, the data analytics tool from Microsoft Office 365 E5, to meet new healthcare reporting requirements and provide a wealth of data to our clinicians. They use this data to measure their performance against quality benchmarks to improve patient experiences and health outcomes.

We also turned to Microsoft 365 to help address Centra data security and privacy policies. Microsoft accommodated our requirement for data to remain in the continental United States, which helps us comply with Health Insurance Portability and Accountability Act (HIPAA) regulations that are standard in the healthcare industry. We also found a great solution for emailing sensitive information by combining a Microsoft two-factor authentication solution with our existing encryption appliance. Microsoft invests an incredible amount in its security posture, more than we ever could, and this, along with the knowledge that our data is not intermingled with others’ data in the tenant, gives us peace of mind. And we use Office 365 Advanced Threat Protection, which gives us great insight into malicious activities aimed at our employees’ inboxes.

Keeping our Firstline Workers flexible and mobile is another major priority. We plan to get all our clinical workers online with Office 365 to actualize our vision for a more productive, mobile workforce. We have almost 4,000 employees taking advantage of Office 365 ProPlus and downloading up to five instances of Office 365 on a range of devices. This makes it seamless for them to work from home or the office using the same powerful, cloud-based productivity apps.

As Centra continues to grow from a network of hospitals to an assortment of health-related enterprises, adding everything from a college of nursing to our own insurance business, we see a cloud-based workplace solution as key to staying agile and making the most of our momentum. In Microsoft 365, we have found a solution that marries the strict security requirements of our industry with the needs of a workforce that demands anytime, anywhere access to colleagues and information. For Centra, change isn’t just a matter of increasing productivity or mobility—at the end of the day, our ability to stay up to date with the latest technology innovations means we are providing the best care possible.

Read the case study to learn more about how Centra uses Microsoft 365 to improve quality-based healthcare practices and establish mobile, highly secure work environments to expedite patient care.



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